Deliveries and Returns
✨Orders are processed within 3 to 30 days, depending on the number of orders, stock and flow. La Poste's delivery time is 2 to 3 working days.
Shipping by tracked letter in mainland France and Corsica
Once your package has been shipped, you will receive an email or text message giving you the tracking number for your package.
If you wish to return all or part of your order, please send us a message via the site or by email to hello@joyaucosmique.com and we will do our utmost to find a solution and satisfy you as best we can. You nevertheless have 15 days, postmark as proof, to return your order to us by tracked parcel in the original condition, after which we will either exchange your jewel or refund it.
Return costs will remain the responsibility of the customer, except in the event of failure by Joyau Cosmique to execute the order.
For mainland France: you have the choice between shipping by tracked letter without any insurance (cost: €2.16) and delivery by registered letter R2 (cost: €5.45) with insurance of €153 covered by the carrier.
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